Technical Product Support Specialist - Remote

Overview

The Technical Product Support Specialist at Thunkable will support a global community of mobile app creators, ensuring they have the tools and knowledge to build apps, particularly those utilizing AI technologies.

In Short

• Serve as the first point of contact for creator questions.
• Resolve product issues and share AI-enabled solutions.
• Prototype Thunkable app solutions showcasing AI features.
• Collaborate with internal teams to test and escalate bugs.
• Provide feedback to improve AI features and documentation.
• Identify compelling creator case studies for Marketing.
• Support creator education initiatives with AI resources.
• Develop scalable processes and internal tools.
• Engage with a diverse and inclusive workplace.
• Work in a fast-paced, collaborative environment.

Requirements

• Comfort with technical tools and platforms.
• Curiosity for emerging technologies, especially AI.
• Strong problem-solving skills and customer-first mindset.
• Excellent communication skills for non-technical users.
• A desire to influence product decisions with feedback.
• Bonus: Experience with no-code or AI tools.

Benefits

• Competitive pay, equity, and benefits.
• Unlimited PTO regardless of location.
• Wellness and training budget.
• Work from anywhere with a focus on time zone compatibility.
• Opportunity for professional growth and development.