Technical Support & Product Specialist - Remote

Overview

As a Technical Support & Product Specialist you will play a crucial role in ensuring the smooth operation of our production systems. You will be responsible for troubleshooting and resolving technical issues, working closely with the product team, developers, and the non-technical support, and account management teams.

In Short

• Providing technical support for production systems, ensuring timely resolution of issues.
• Effectively troubleshooting issues and narrowing down the problem.
• Collaborating with product developers and the product team to understand application functionality.
• Working closely with the non-technical support team to provide clear communication.
• Diagnosing and triaging problems related to AWS infrastructure and various technologies.
• Proficiency with Google Chrome inspector and profiler.
• Monitoring system performance and proactively identifying potential issues.
• Implementing and documenting solutions to improve system reliability.
• Assisting in the development and maintenance of applications and services.
• Staying updated with the latest industry trends and technologies.

Requirements

• A keen learner that understands our product offering, system architecture, and user experience quickly.
• Experience in a technical support role or a strong desire to learn new skills.
• Basic knowledge of AWS, including EC2, S3, RDS, Lambda, and other services.
• Basic JavaScript and Node.js knowledge.
• Experience with PostgreSQL or similar RDS databases.
• Basic knowledge of Python for scripting.
• Excellent problem-solving skills.
• Strong communication skills.
• The ability to manage your own time and priorities.
• The ability to work effectively in a collaborative, remote team environment.

Benefits

• Competitive compensation package.
• Pension scheme with employer contributions.
• 28 days annual leave.
• 4 weeks remote-working to be used throughout the year.
• Hybrid-working options.
• Enhanced parental leave.
• 2 weeks Pet-ernity leave.
• Continuous learning sessions and training programmes.
• Transparent internal mobility opportunities.
• Employee referral scheme.