Technical Support Specialist - Remote

Overview

As a Technical Support Specialist, you will be responsible for solving technical challenges and helping customers maximize their software experience, particularly in the fashion industry and 3D apparel design technology.

In Short

• Provide expert support to clients via email, phone, or chat.
• Troubleshoot and resolve software bugs and technical issues.
• Continuously learn and incorporate new software features.
• Collaborate with Product Managers and Developers to improve products.
• Support client success alongside Sales and Customer Success teams.
• Document and share knowledge through help articles.
• Manage escalations for complex issues.

Requirements

• Creative and persistent problem solver.
• Excellent communicator in various methods.
• Passionate about customer satisfaction with empathy.
• Fast learner and adaptable to new software.
• Detail-oriented with a big picture perspective.
• Ability to stay calm under pressure in a fast-paced environment.
• Team player who values collaboration.
• 2-4 years of relevant experience in fashion or customer service.
• Diploma or Bachelor’s Degree in a related field.
• Advanced experience in 3D design software like VStitcher and Lotta.

Benefits

• Opportunity to work in a dynamic environment.
• Chance to contribute to a growing knowledge base.
• Collaborative team culture.
• Potential for travel as needed.