Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Syrve, you will ensure the smooth operation and resolution of technical challenges for software users, working with cutting-edge technology in a collaborative international environment.

In Short

• Provide technical support for Syrve software.
• Interact with technical services of Syrve partners.
• Collaborate with development and DevOps teams.
• Solve incidents and non-trivial technical problems.
• Work with cloud technologies and databases.
• Utilize knowledge of POS and restaurant management software.
• Communicate effectively in English and Russian.
• Flexible working hours.
• Remote work option available.
• Be part of an international team.

Requirements

• At least 3 years of experience in technical support.
• B2B customer/tech support experience is a plus.
• Knowledge of databases (SQL, PostgreSQL).
• Experience with database query languages.
• Basic server OS administration skills.
• Experience with POS and restaurant management software is a plus.
• Familiarity with logs and the ELK technology stack is a plus.
• Strong written communication skills in Russian (C1) and English (B2).

Benefits

• Work in an international company.
• Remote work option.
• Flexible working hours.
• Compensation for English courses.
• Gym membership compensation.
• Health insurance provided.