Technical Support Specialist - Remote

Overview

We are looking for a highly skilled and customer-focused Technical Support Specialist (TSS) to join our team and play a critical role in supporting our organization. You’ll develop expertise in our product and the Shopify ecosystem, enabling you to troubleshoot complex customer requests and enhance our support tool suite.

In Short

• Provide technical guidance and support to customers.
• Develop expertise in Postscript and Shopify.
• Troubleshoot API issues and customer CSS.
• Build internal tools for productivity.
• Collaborate with Engineering for issue resolution.
• Participate in scheduled Zoom calls with customers.
• Enhance technical skills and advance within the role.
• Work in a fully remote environment.
• Contribute to a high-growth startup atmosphere.
• Enjoy a competitive salary and benefits.

Requirements

• 3+ years in a customer-facing technical support role.
• Familiarity with front and back-end code and SQL.
• Experience with troubleshooting API calls.
• Passion for excellent customer experiences.
• Ability to outline detailed investigations and resolutions.
• Desire to develop internal partnerships and ask questions.
• Able to identify patterns and trends for solutions.
• Strong understanding of decision-making and priorities.

Benefits

• Salary range of USD $87,000 to $99,000 base plus equity.
• High growth startup with career impact opportunities.
• Remote work flexibility.
• Fun and passionate work environment.
• Competitive compensation with equity opportunities.
• Flexible paid time off.
• Health, dental, and vision insurance.