Technical Support Specialist - Remote

Overview

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. The work we do affects millions of U.S. citizens daily as they interact with the systems we build.

In Short

• Provide technical support services for network infrastructure and internal desktop systems software and hardware.
• Install, configure, and troubleshoot desktop or mobile systems, workstations, and network issues.
• Test and evaluate commercial and Laboratory-developed software for quality control and proper operation.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Communicate highly technical information to both technical and non-technical personnel.
• Recommend hardware and software solutions, including new acquisitions and upgrades.
• Support distributed PC/networking environment.
• Provide technical, operational, and training support to users of personal computers.
• Handle a high volume of technical support inquiries.
• Transition from a teleworking capacity to an on-site role as needed.

Requirements

• Experience providing technical support services.
• Proficiency in installing, configuring, and troubleshooting systems.
• Strong communication skills.
• Ability to maintain data integrity and security.
• Experience in supporting distributed PC/networking environments.
• Ability to perform software installation and configurations.
• Strong troubleshooting skills for computer problems.
• High school diploma or equivalent.
• One to two years of related experience.

Benefits

• Paid vacation & Sick leave
• Health insurance coverage
• Career training
• Performance bonus programs
• 401K contribution & Employer Match
• 11 Federal Holidays