Service Manager - Remote

Overview

As a Service Manager at Syrve, you will play a pivotal role in supporting and guiding clients to maximize their use of cutting-edge software solutions, focusing on client satisfaction and technical proficiency.

In Short

• Provide expert guidance to clients on effectively utilizing software solutions.
• Analyze customer needs and deliver tailored recommendations.
• Troubleshoot and resolve client challenges related to reports, finance, and more.
• Monitor and ensure compliance with service level agreements (SLAs).
• Exceptional written communication skills with attention to detail.
• Fluency in English is essential; Russian is a plus.
• Experience in the restaurant industry is highly desirable.
• Proactive and solution-oriented approach to client needs.
• High adaptability to dynamic work environments.
• Engaging work environment with opportunities for professional development.

Requirements

• Familiarity with Syrve software is a significant advantage.
• Proficiency with PC or laptop setups.
• Experience in the restaurant industry is highly desirable.
• Fluency in English (written and verbal) is essential.
• Russian language skills are a strong plus.
• Exceptional written communication skills with attention to detail.
• A customer-centric mindset, committed to resolving diverse user challenges.
• Eagerness to absorb and manage a large volume of technical information.
• Demonstrated ability to thrive in a multitasking environment.

Benefits

• Engaging work environment with highly qualified specialists.
• Opportunities for professional development and career growth.
• Competitive paid time off and paternity leave.
• The chance to work in an international company with a diverse team.
• Compensation for English language course.
• Comprehensive health insurance coverage.
• Flexible remote work options.