Service Manager - Remote

Overview

The Service Manager will ensure operational excellence and consistent value delivery to clients by managing service requests and overseeing team performance.

In Short

• Manage end-to-end service requests for clients.
• Serve as the primary contact for service performance and incidents.
• Collaborate with internal teams to resolve issues swiftly.
• Ensure adherence to SLAs and manage client expectations.
• Flag escalations and maintain communication with clients.

Requirements

• 2+ years in service management or IT operations.
• Passion for technology and digital experiences.
• Strong relationship-building skills.
• Proven problem-solving abilities.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Working proficiency in English.
• Direct availability to work in the Netherlands.

Benefits

• Flexible hybrid working policy.
• 24 vacation days and options to buy more.
• Learning and development programs.
• Health and wellness contributions.
• Discounts on lease bikes and commuting options.
• Opportunity to work with diverse clients.