Remote Otter LogoRemoteOtter

Service Manager - Remote

Posted 15 weeks ago
Project Management
Full Time
Worldwide

Overview

The Service Manager will ensure operational excellence and consistent value delivery to clients by managing service requests and overseeing team performance.

In Short

  • Manage end-to-end service requests for clients.
  • Serve as the primary contact for service performance and incidents.
  • Collaborate with internal teams to resolve issues swiftly.
  • Ensure adherence to SLAs and manage client expectations.
  • Flag escalations and maintain communication with clients.

Requirements

  • 2+ years in service management or IT operations.
  • Passion for technology and digital experiences.
  • Strong relationship-building skills.
  • Proven problem-solving abilities.
  • Excellent communication skills.
  • Ability to thrive in a fast-paced environment.
  • Working proficiency in English.
  • Direct availability to work in the Netherlands.

Benefits

  • Flexible hybrid working policy.
  • 24 vacation days and options to buy more.
  • Learning and development programs.
  • Health and wellness contributions.
  • Discounts on lease bikes and commuting options.
  • Opportunity to work with diverse clients.
Dept logo

Dept

DEPT® is a pioneering technology and marketing services company that specializes in creating integrated end-to-end digital experiences for renowned brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, and eBay. With a team of over 2,500 digital specialists across more than 30 locations on five continents, DEPT® combines a global reach with a boutique culture, fostering innovation and collaboration. The company is committed to personal and professional growth, offering a supportive environment that values diversity, equity, and inclusion. As a B Corp-certified organization, DEPT® is dedicated to purpose-driven work, ensuring that its contributions positively impact the world.

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