Service Manager - Remote

Overview

As a Service Manager at i3D.net, you’ll play a vital role in delivering exceptional service to our customers around the world, focusing on improving service quality and customer satisfaction.

In Short

• Monitor and analyze service metrics for improvement.
• Manage escalations and complex customer issues.
• Engage with European customers on tactical and strategic levels.
• Collaborate with departments to enhance customer satisfaction.
• Implement process enhancements and recommend technologies.
• Prepare and present updates on service performance.
• Build strong relationships with customers.
• Stay updated on service management trends.

Requirements

• Bachelor’s degree in administration, management, IT, or related field.
• At least 3 years in service management or similar role.
• Experience with large, high-value customers.
• Knowledge of ITIL principles.
• Basic understanding of cloud services and networking.
• Strong problem-solving skills.
• Fluent in English; Dutch is a plus.
• Customer-focused with strong relationship-building skills.
• Detail-oriented approach to problem-solving.
• Willingness to travel bi-monthly to European clients.

Benefits

• Be part of a company with 20+ years of steady growth.
• Work with leading entertainment and gaming companies.
• Enjoy competitive pay and annual bonuses.
• 25 vacation days plus national holidays.
• Travel allowance and premium-free pension.
• Career guidance and education reimbursement.
• Lifetime access to Ubisoft’s game library.
• Access to in-house gym and game rooms.