Service Manager - Remote

Overview

DATAGROUP is one of the leading German IT service providers – thanks to our dedicated team. Our passion for technology and innovation enables us to deliver reliable IT services to our customers. You can expect an engaging and challenging area of responsibility in an innovative company. An open corporate culture, individual training opportunities, and diverse development prospects mean a workplace tailored to you and your life.

In Short

• You act as the central contact person between DATAGROUP and your assigned customer base.
• You are responsible for ensuring compliance with the agreed service promises to your customers.
• You accompany the bidding process, through project phases to operational services, coordinating service delivery for customers and managing the involved internal and external units.
• You analyze customer needs, develop and validate technical solutions, and design these in offers.
• You monitor, manage, and coordinate the contractually agreed service level agreements, define and optimize ITIL processes, and align these with customers.
• You manage the escalation process for the services you are responsible for.
• You ensure economic goals, including monitoring KPIs and continuously implementing measures to increase efficiency.

Requirements

• You have a successfully completed degree in business administration or business informatics or a comparable qualification.
• You have several years of professional experience in the described area of responsibility.
• You possess a very good overall understanding of IT services, ideally have an ITIL certification, and experience in independent customer care.
• You have a willingness to travel about four times a month mainly to the Rhine/Main region (Düsseldorf) and Oberursel.
• You are rhetorically skilled and have a confident demeanor even at the management level.
• Your German and English skills are very good.

Benefits

• Trustworthy working atmosphere with flat hierarchies and a culture of informal address in a team of friendly, helpful colleagues.
• Promotion of work-life balance through family-friendly flexible working hours and the possibility to work remotely (e.g., from home).
• Or would you prefer to work with colleagues in the office? Modern office space on the Fleet Canal with height-adjustable desks, 2 monitors at the workplace, retreat and meeting rooms.
• Promotion of personal and professional development through, for example, internal training offers.
• An exciting and varied activity in a successful and growing company.
• “JobRad”, employer subsidy for the Germany ticket, participation in corporate benefits, a fan shop for employees, subsidy for company pension schemes, and much more.
• Promotion of departmental and company-wide team spirit through regular company events, such as summer parties and Christmas parties, as well as sponsoring employees' participation in sports events (e.g., HafenCityRun in Hamburg).