Account Manager - Remote

Overview

The Account Manager at DATAGROUP will be responsible for managing client relationships and overseeing the delivery of IT services that have been outsourced as a managed service.

In Short

• Manage clients who have outsourced their IT services to DATAGROUP.
• Oversee the financial, technical, and organizational aspects of managed services.
• Serve as the main point of contact for clients and coordinate with service delivery teams.
• Create annual business plans for clients and enhance customer relationships.
• Ensure continuous optimization of IT services provided to clients.

Requirements

• Completed vocational training as an IT systems salesperson or a degree in business or information technology.
• Several years of practical experience in managing larger clients and teams regarding managed services.
• Proven consulting skills and strong customer orientation with a track record of successful client relationship development.
• Willingness to travel approximately four times a month to southern Germany, particularly Munich.
• Experience in project management and knowledge of project management methods (e.g., PRINCE II), ideally with good knowledge of ITIL service management.

Benefits

• Trustworthy work atmosphere with flat hierarchies and a friendly culture.
• Promotion of work-life balance through flexible working hours and remote work options.
• Modern office space equipped with height-adjustable desks and multiple monitors.
• Opportunities for personal and professional development through internal training programs.
• A dynamic and varied role in a successful and growing company.
• Employer contributions to transportation tickets, participation in corporate benefits, and various employee perks.
• Encouragement of team spirit through regular company events and sponsorship for employee participation in sports events.