Account Manager - Remote

Overview

We are currently seeking a motivated and detail-oriented Account Manager to join our dynamic team. In this role, you will manage and expand relationships with our clients, assist in onboarding new clients, and serve as a key liaison between our clients, the business development team, and account services (operations & project management), helping to streamline communication and enhance service delivery.

In Short

• Manage and expand relationships with existing clients and integrate new clients seamlessly
• Serve as a communication bridge between clients, the business development team, and account services
• Partner with learning & development to design and implement tailored training programs
• Coordinate and deliver both virtual and onsite training sessions
• Provide continuous support and resources to clients
• Assist in the creation of client presentations and reports
• Support the business development team with client acquisition efforts
• Collect and analyze client feedback to improve services
• Monitor client satisfaction levels and address concerns
• Prepare and deliver regular status reports to stakeholders

Requirements

• Bachelor’s degree in business administration or related field
• 2-3 years of experience in account management or related role
• Experience designing training programs
• Excellent verbal and written communication skills
• Strong presentation and facilitation skills
• Ability to manage multiple projects with attention to detail
• Strong problem-solving skills
• Team-oriented mindset with strong interpersonal skills
• Proficient in MS Office Suite and CRM software
• Ability to build and maintain strong client relationships

Benefits

• Exclusive Team Member Travel Discounts
• Affordable Medical Insurance
• 100% Employer Paid Dental and Vision Insurance
• HSA with Company Contribution
• 401(k)
• Basic and Voluntary Life & AD&D
• Pet Insurance
• Free Parking
• Amazing Culture