Account Manager - Remote

Overview

The Account Manager will manage a book of client business, serving as an advisor on service and operations-related issues while contributing to corporate-wide initiatives aimed at enhancing client satisfaction and retention.

In Short

• Manage assigned client accounts and serve as primary service contact.
• Collaborate with internal and external partners to drive growth and retention.
• Develop and maintain client relationships and satisfaction levels.
• Market programs, products, and services to clients.
• Participate in key client meetings, both in-person and virtually.
• Manage client contract and compliance activities.
• Proactively monitor clients to identify and resolve issues.
• Compile and distribute reports to clients.
• Adapt quickly to changes in a dynamic environment.
• Knowledge of business-to-business sales principles preferred.

Requirements

• College degree in Business Administration or related field.
• 2+ years of account management or client service experience.
• Effective interpersonal and communication skills.
• Experience in client-related project teams.
• Ability to manage multiple concurrent implementations.
• Proven problem identification and solving capabilities.
• Basic understanding of business-to-business sales principles.
• Experience using Salesforce is a plus.
• Knowledge of the vision care industry is preferred.
• Strong organization and time-management skills.

Benefits

• Competitive salary range with potential bonuses and commissions.
• Access to quality vision care.
• Inclusive and collaborative work environment.
• Supportive career growth opportunities.
• Comprehensive benefits package.