Sales Support Specialist - Remote

Overview

The Sales Support Specialist proactively supports servicing and account administration for clients, ensuring customer satisfaction, growth, and retention.

In Short

• Provide administrative support for client servicing and account management.
• Assist in qualifying and quoting to prospects.
• Support the installation of new clients and processing renewals.
• Maintain strong internal relationships with account managers and sales personnel.
• Communicate client requirements to ensure expectations are met.
• Utilize sales automation systems to maintain client records.
• Identify and resolve client issues effectively.
• Prepare presentations for open enrollment and benefit fairs.
• Document and verify client administrative requirements.
• Adapt to changes in an agile environment.

Requirements

• Two years of customer service or client service experience.
• Ability to build effective relationships and resolve issues.
• Strong organizational skills for managing multiple requests.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient in MS Office and data management.
• Ability to learn company products and internal systems quickly.
• Understanding of business objectives and environment.
• Experience working within an agile environment.
• Ability to manage concurrent account implementations.
• Problem-solving skills to offer alternative solutions.

Benefits

• Eligible for bonuses and commissions.
• Opportunities for career growth in a supportive environment.
• Access to quality vision care benefits.
• Work with a compassionate and mission-driven team.
• Inclusive workplace culture valuing collaboration.