Sales Support Specialist - Remote

Overview

Avery Dennison is seeking a Sales Support Specialist to deliver exceptional service to our business-to-business (B2B) customers in a remote role.

In Short

• Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
• Implement and execute customer service strategies that improve efficiency and the customer experience.
• Act as the main liaison between assigned customers and the marketing/sales teams.
• Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.
• Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.
• Support the implementation of marketing programs and responsiveness initiatives.
• Provide backup support to teammates during peak workloads.
• Collaborate with Sales to meet customer and business goals.
• Communicate supply chain issues and propose alternative solutions.

Requirements

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations.
• Experience using Oracle or similar ERP systems is strongly preferred.
• Ability to lead customer-facing meetings independently with minimal supervision.
• Excellent verbal, written, and phone communication skills.
• Strong organizational, data entry, and prioritization skills.
• Must be detail-oriented and able to multitask in a fast-paced, remote setting.

Benefits

• Health & Wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and Paid holidays