Account Manager - Remote

Overview

The Account Manager is a highly organized and customer-focused individual who will serve as the primary point of contact for operational staff at assigned schools, ensuring seamless execution of school transportation services.

In Short

• Manage relationships and communications with operational staff at schools.
• Conduct needs assessment and service design to meet school requirements.
• Monitor operational performance and ensure quality support.
• Provide problem-solving support and timely solutions for challenges.
• Configure and support the TOMS system for client schools.
• Ensure proper training for school users on the TOMS system.
• Work collaboratively with various internal teams to exceed client expectations.
• Travel for in-person responsibilities at school locations.
• Commit to high standards of service and safety.
• Engage in continuous learning and improvement.

Requirements

• Strong organizational and customer service skills.
• Ability to manage multiple relationships effectively.
• Experience in needs assessment and service design.
• Strong problem-solving skills.
• Technical proficiency with systems like TOMS.
• Excellent communication skills.
• Ability to work collaboratively across teams.
• Willingness to travel as required.
• Passion for making a positive impact.
• Commitment to high-quality service delivery.

Benefits

• Opportunity to make a positive impact on students' transportation services.
• Work in a mission-driven organization.
• Collaborative work environment.
• Continuous learning and improvement culture.
• Flexible work arrangements with hybrid options.
• Engagement with diverse perspectives and experiences.
• Supportive team focused on high standards of service.
• Professional development opportunities.
• Access to user-centered product development.
• Commitment to safety and quality in service.