Account Manager - Remote

Overview

The Account Manager at 4MATIV Technologies will serve as the primary point of contact for operational staff at assigned schools, managing relationships and ensuring high-quality service throughout the contract lifecycle.

In Short

• Manage relationships with operational staff at schools
• Ensure seamless execution of school transportation services
• Oversee communication and problem-solving
• Monitor operational performance
• Address service changes and needs assessment
• Configure and support the TOMS system
• Provide high-level service throughout the contract
• Engage regularly with schools to understand challenges
• Collaborate with internal teams to meet client needs
• Travel 2-3 times per year for in-person responsibilities

Requirements

• Strong organizational skills
• Customer-focused approach
• Ability to manage multiple relationships
• Experience in service design and needs assessment
• Problem-solving skills
• Technical aptitude for product configuration
• Excellent communication skills
• Commitment to quality service
• Ability to work in a hybrid environment
• Passion for making a positive impact

Benefits

• Opportunity to work with a mission-driven organization
• Hybrid work environment
• Involvement in meaningful projects that impact students
• Continuous learning and improvement opportunities
• Collaborative team culture