Routing & Account Director - Remote

Overview

The Routing & Account Director will lead key aspects of the partnership with Houston Independent School District, managing routing and related services to ensure high-quality service throughout the contract lifecycle.

In Short

• Lead routing operations for HISD's transportation services.
• Serve as the primary contact for all routing activities.
• Manage a team of transportation routers.
• Ensure high-quality service delivery and performance reporting.
• Support the implementation of new routing platforms.
• Drive contract retention and business development efforts.
• Foster strong relationships with district stakeholders.
• Thrive in a fast-paced, high-stakes environment.
• Contribute to continuous improvement in service delivery.
• Positioned for growth within the company.

Requirements

• Strong account leadership and project management skills.
• Deep knowledge of school transportation operations.
• Experience in team management and leadership.
• Ability to work collaboratively with diverse stakeholders.
• Excellent communication and relationship-building skills.
• Hands-on experience in routing and dispatch operations.
• Ability to thrive under pressure and meet deadlines.
• Passion for delivering high-quality, student-centered service.
• Commitment to continuous learning and improvement.
• Experience with performance management and reporting.

Benefits

• Opportunity for professional growth within a rapidly expanding company.
• Impactful role in improving student transportation services.
• Collaborative and mission-driven work environment.
• Exposure to high-level strategic initiatives.
• Supportive team culture focused on development.
• Engagement with key stakeholders in the education sector.
• Potential for career advancement in various functions.
• Flexible work arrangements with hybrid model.
• Contribute to meaningful change in student outcomes.
• Competitive compensation and benefits package.