Service Manager - Remote

Overview

The Service Manager at Livestock Information Ltd plays a crucial role in enhancing service delivery through effective management of multi-vendor support models, ensuring adherence to industry standards and continuous improvement.

In Short

• Manage and improve service delivery across the organization.
• Track KPIs related to service performance and customer satisfaction.
• Utilize ServiceNow for real-time service management.
• Coach and mentor team members for personal and professional growth.
• Address and resolve major incidents effectively.
• Collaborate with cross-functional teams to enhance service quality.
• Ensure compliance with ITIL V4 and ISO standards.
• Promote innovation and continuous improvement within the team.
• Work remotely with flexible hours.
• Engage in out-of-hours support for major incidents.

Requirements

• In-depth understanding of ITIL and ITSM processes.
• Experience with AI and automation in service improvement.
• Proven release management experience.
• Background in ISO 20000/ISO 27001 accredited organizations.
• Strong knowledge of Azure cloud computing.
• Experience in SIAM service models.
• Excellent project management skills.
• Strong communication and interpersonal skills.
• Familiarity with Service Management tools, preferably ServiceNow.

Benefits

• Fully remote and flexible working setup.
• 33 days annual leave including Bank Holidays.
• 4x annual salary life assurance.
• Market-leading pension scheme.
• Enhanced family-friendly policies.
• Excellent learning and development opportunities.
• 24/7 access to Employee Assistance Programme.
• Diverse and inclusive workplace culture.