Service Designer - Fixed Term Contract - Remote

Overview

The Service Designer will design new and improved services end to end, ensuring they meet organisational and user needs while aligning with strategy and information security requirements.

In Short

• Design and improve services end to end.
• Ensure services are user-centered, secure, and operationally sustainable.
• Produce and maintain key service design artefacts.
• Support the transition of new and changed services into live operation.
• Define and support service levels and availability targets.
• Embed risk management and business continuity considerations.
• Work closely with stakeholders to understand demand.
• Set expectations and ensure services are fit for purpose.
• Collaborate with Service Transition and service management colleagues.
• Align services with organisational strategy.

Requirements

• Experience in service design and launching digital services.
• Strong understanding of user-centered design principles.
• Ability to collaborate with various stakeholders.
• Knowledge of information security requirements.
• Experience in producing service documentation and blueprints.
• Understanding of risk management in service design.
• Ability to work in a controlled and sustainable way.
• Strong communication skills.
• Ability to manage expectations effectively.
• Experience in capacity planning and service levels.

Benefits

• Opportunity to work on meaningful projects in agriculture.
• Collaborative work environment.
• Professional development opportunities.
• Contribute to innovative solutions in livestock data management.
• Competitive salary package.
• Fixed term contract with clear responsibilities.
• Engagement with diverse stakeholders.
• Supportive team culture.
• Impactful work in disease and infection control.
• Work-life balance considerations.