Service Manager - Remote

Overview

The Service Manager at Livestock Information Ltd is responsible for ensuring superior service delivery and continuous improvement across a multi-vendor support model, leveraging expertise in ITIL and cloud computing.

In Short

• Manage and improve service delivery within a multi-vendor support model.
• Utilize cloud computing skills, particularly with Azure.
• Implement ITIL and ITSM processes effectively.
• Track KPIs related to service performance and customer satisfaction.
• Coach and mentor team members for personal development.
• Identify and resolve service-related issues proactively.
• Collaborate with cross-functional teams on major incidents.
• Ensure compliance with industry standards like ISO 27001.
• Utilize ServiceNow for real-time service performance visibility.
• Engage in continuous improvement initiatives.

Requirements

• Extensive expertise in cloud computing, especially Azure.
• Strong knowledge of ITIL and ITSM frameworks.
• Experience with Service Management tools like ServiceNow.
• Proven track record in managing service delivery and support teams.
• Ability to analyze and report on service performance metrics.
• Excellent communication and leadership skills.
• Experience with incident management and resolution.
• Strong problem-solving abilities.
• Capability to work out of hours for major incident management.
• Commitment to continuous improvement and innovation.

Benefits

• Competitive salary package.
• Opportunities for professional development.
• Dynamic work environment.
• Engagement with cutting-edge technologies.
• Supportive team culture.
• Flexible working arrangements.
• Contribution to meaningful projects in agriculture.