Service Manager - Remote

Overview

The Service Manager is responsible for overseeing all aspects of contract delivery, ensuring quality and performance standards are met while managing a team.

In Short

• Responsible for all aspects of contract delivery including finance, quality, people, and client.
• Manage team performance targets and ensure contract accuracy.
• Identify training needs and manage performance effectively.
• Co-ordinate resources for contracts in line with business requirements.
• Maintain up-to-date technical knowledge related to contract delivery.
• Perform contract scoping exercises at customer sites.
• Work with sales colleagues to maximize business opportunities.
• Manage third-party relationships to support contract delivery.
• Drive best practices and deliver training sessions.
• Deputize for the Operations Manager as required.

Requirements

• Experience in contract management and performance management.
• Strong leadership and motivational skills.
• Ability to manage budgets and financial targets.
• Excellent communication and interpersonal skills.
• Technical knowledge of relevant legislation.
• Ability to travel as required.
• Political awareness of organizations and government departments.

Benefits

• Private Medical Cover funded by NEC for Employees.
• 25 days paid holiday with the option to buy/sell.
• Life assurance cover funded by NEC.
• A Group Pension Plan with up to 8.5% employer contributions.
• Flexible benefits to suit individual needs.
• Employee assistance programme available.
• Free access to LinkedIn Learning with over 15,000 courses.