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Field Service Engineer - Remote

Posted 20 hours ago
All others
Full Time
Worldwide

Overview

A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations.

In Short

  • Install, support, troubleshoot, and repair products.
  • Ensure service agreements and warranty obligations are met.
  • Attend incidents in a timely manner to meet SLAs.
  • Perform scheduled maintenance activities including system inspections.
  • Troubleshoot, diagnose, and repair products within designated timeframes.
  • Complete administrative duties like inventory and reports.
  • Provide feedback for continuous improvement projects.
  • Maintain customer relationships and system configurations.
  • Work as part of a regional team.

Requirements

  • IT literate with experience in Windows operating systems.
  • Networking knowledge, preferably Cisco.
  • Willingness to travel frequently.
  • A logical and methodical approach to problem-solving.
  • Experience with antivirus software, preferably Symantec.
  • Previous field service experience is ideal but not essential.

Benefits

  • Private medical cover funded by the company.
  • 25 days paid holiday with options to buy/sell days.
  • Life assurance cover funded by the company.
  • A group pension plan.
  • Free access to LinkedIn Learning courses.
NECSWS logo

NECSWS

NEC Software Solutions (NECSWS) is dedicated to making a positive impact in the world through innovative software solutions, particularly in the healthcare sector. The company focuses on delivering exceptional customer experiences by managing complex software and data applications that cater to the unique needs of its clients. NECSWS values strong relationships with its customers and emphasizes service delivery excellence, ensuring that contractual commitments and service level agreements are met. With a commitment to employee well-being, NECSWS offers a comprehensive benefits package and fosters an inclusive work environment.

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