Field Service Engineer - Remote

Overview

The Field Service Engineer is responsible for providing customer and technical support for a broad range of installed systems that may range from basic to complex. This role involves troubleshooting, servicing, and supporting existing customers while ensuring quality service and adherence to company values.

In Short

• Responds to customer service requests and maintenance calls.
• Diagnoses, troubleshoots, and repairs complex systems.
• May require up to 70% travel and overnight stays.
• Completes detailed service reports for customers.
• Acts as the primary service provider for customers.
• Stays informed on company products and services.
• Presents a professional image of Lenze.
• Promotes Lenze services to customers.
• Collaborates with team members to improve operations.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in electrical/electronic engineering preferred.
• 5 years of field service experience with automation products.
• Valid Driver’s License required.
• Advanced technical skills in motion control systems.
• Proficient in troubleshooting and problem-solving.
• Ability to read electrical schematics.
• Familiarity with IEC 61131 programming languages.
• Strong mechanical and electrical aptitude.
• Exceptional customer focus and communication skills.
• Highly proficient in MS Office applications.

Benefits

• Medical and Dental Insurance options.
• 401(k) with company match.
• Paid Time Off and holidays.
• Company paid insurance plans.
• Tuition reimbursement.
• Sit/stand desks and remodeled office.