Field Service Engineer - Remote

Overview

The Field Service Engineer is responsible for successfully completing required training on BD products and providing service support at customer sites throughout the US. This role focuses on maintaining schedules for preventative maintenance inspections and responding to repair activities for warranty and post-warranty instruments.

In Short

• Complete training on BD products.
• Perform field practical training for customer accounts.
• Maintain schedules for preventative maintenance and repairs.
• Troubleshoot and repair instruments.
• Ensure compliance with Quality, GMP, ISO, and safety regulations.
• Submit administrative duties timely.
• Manage customer satisfaction through quality workmanship.
• Participate in team goal development.
• Travel a minimum of 50% for customer support.
• Maintain a professional image and communication.

Requirements

• 3 years’ experience troubleshooting instruments.
• High School Diploma required.
• Valid driver's license and adherence to safety standards.
• Field Service Engineer experience preferred.
• Proficiency with MS Office applications.
• Experience with medical device instruments is a plus.
• Technical military training is desirable.
• Familiarity with digital volt meters and oscilloscopes.
• Associates or Bachelor's in Electronics or Engineering preferred.
• Customer interfacing experience is beneficial.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Supportive work environment promoting learning.
• Commitment to work-life balance.
• Inclusive company culture.