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Remote Technical Support Specialist

Posted 2 days ago
Customer Service
Full Time
France
44,100.00 - 79,400.00 EUR/year

Overview

As a Remote Technical Support Specialist, you will provide advanced troubleshooting and technical support for BD Biosciences instrumentation, ensuring effective operation through various communication channels.

In Short

  • Provide remote support for BD Biosciences equipment.
  • Diagnose and resolve technical issues promptly.
  • Guide customers through troubleshooting steps.
  • Document support activities accurately.
  • Escalate complex cases appropriately.
  • Recommend spare parts and solutions.
  • Collaborate with remote and field service teams.
  • Maintain strong performance across service metrics.
  • Fluent in English and French; additional languages are a plus.
  • Occasional travel for training and meetings may be required.

Requirements

  • Bachelor’s degree in Electronics, Mechanical, Computer, or Biomedical Engineering.
  • At least 2 years of experience in troubleshooting medical or electronic devices.
  • Skilled in software installation and basic networking.
  • Strong communication and customer service skills.
  • Proficient in Microsoft Office; familiarity with LIS/LIMS, SAP, ServiceMax, or Salesforce is an advantage.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development.
  • Flexible work arrangements.
  • Supportive work culture focused on well-being.

B.D.F.S

Becton Dickinson France, S.A

Becton, Dickinson and Company (BD) is one of the largest global medical technology companies, dedicated to advancing the world of health through innovative medical devices, laboratory equipment, and biotechnology services. With a commitment to improving access to healthcare and enhancing patient quality, BD operates in over 50 countries, collaborating on solutions that reduce healthcare costs and improve safety. The company fosters a culture of inclusivity and growth, encouraging employees to contribute to transformative solutions that address complex health challenges. BD is focused on delivering state-of-the-art technology and cutting-edge research to combat infectious diseases, making a significant impact on human health worldwide.

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