Remote Technical Support Specialist

Overview

This is a remote, entry-level position on our Support Team where you will be responsible for becoming a product expert on Mashgin's offerings, and handling customer support tickets and calls from our clients all over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with Mashgin. Excellent customer support skills, technical troubleshooting skills, and problem solving are critical to this role.

In Short

• Diagnosing and troubleshooting technical issues remotely
• Taking charge of customer issues from beginning to end in a fast-paced environment
• Responding to customer escalations and inquiries related to Mashgin's hardware and software
• Maintaining a subject-matter expert level of knowledge of deployment systems and software
• Leveraging chat, email, and video conferencing to assist customers
• Reviewing and resolving issues using support documents
• Becoming a product expert for customers and internal team members
• Occasionally traveling the country to help deploy and launch new locations (10% travel expected)

Requirements

• Bachelor’s Degree (or equivalent experience)
• Self-starter who is comfortable getting the job done without much assistance
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Strong communication skills
• Prior IT Helpdesk experience

Benefits

• An opportunity to work on a small, multidisciplinary team
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Competitive salary in a small, rapidly scaling company