Technical Support Specialist - Remote NA

Overview

As a Technical Support Specialist at Aircall, you will be a key point of contact for customers, helping them solve complex technical and operational questions while working with various teams to provide exceptional service.

In Short

• Join a customer-focused team as a Technical Support Specialist.
• Work directly with customers to resolve technical issues.
• Collaborate with teams like Success, Engineering, Product, and Sales.
• Provide white glove service and support to enhance customer experience.
• Operate in a 24/5 business model across various time zones.
• Utilize extensive product knowledge to assist customers.
• Work remotely in the U.S. with set hours of 9-6 pm EST.
• Be part of an international team with diverse backgrounds.
• Contribute to the growth of Aircall's customer base.
• Engage in a culture that values conversation and collaboration.

Requirements

• Strong technical and operational problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively with multiple teams.
• Experience in customer service or technical support roles.
• Familiarity with telecommunication products and integrations.
• Motivated and customer-focused mindset.
• Ability to work in a fast-paced environment.
• Willingness to adapt to various time zones.
• Strong organizational skills.
• Desire to contribute to a diverse team.

Benefits

• Opportunity to work in a dynamic and growing company.
• Remote work flexibility.
• Collaborative and inclusive company culture.
• Access to extensive product training.
• Engagement with a diverse international team.
• Potential for career growth within the company.
• Supportive work environment that values employee input.
• Competitive compensation package.
• Work-life balance with set working hours.
• Participation in a mission-driven organization.