Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote NA

Posted 9 weeks ago

Overview

As a Technical Support Specialist at Aircall, you will be a key point of contact for customers, helping them solve complex technical and operational questions while working with various teams to provide exceptional service.

In Short

  • Join a customer-focused team as a Technical Support Specialist.
  • Work directly with customers to resolve technical issues.
  • Collaborate with teams like Success, Engineering, Product, and Sales.
  • Provide white glove service and support to enhance customer experience.
  • Operate in a 24/5 business model across various time zones.
  • Utilize extensive product knowledge to assist customers.
  • Work remotely in the U.S. with set hours of 9-6 pm EST.
  • Be part of an international team with diverse backgrounds.
  • Contribute to the growth of Aircall's customer base.
  • Engage in a culture that values conversation and collaboration.

Requirements

  • Strong technical and operational problem-solving skills.
  • Excellent communication skills.
  • Ability to work collaboratively with multiple teams.
  • Experience in customer service or technical support roles.
  • Familiarity with telecommunication products and integrations.
  • Motivated and customer-focused mindset.
  • Ability to work in a fast-paced environment.
  • Willingness to adapt to various time zones.
  • Strong organizational skills.
  • Desire to contribute to a diverse team.

Benefits

  • Opportunity to work in a dynamic and growing company.
  • Remote work flexibility.
  • Collaborative and inclusive company culture.
  • Access to extensive product training.
  • Engagement with a diverse international team.
  • Potential for career growth within the company.
  • Supportive work environment that values employee input.
  • Competitive compensation package.
  • Work-life balance with set working hours.
  • Participation in a mission-driven organization.

Similar Jobs:

Online River logo

Remote Technical Support Specialist

Online River

23 weeks ago

Join our team as a Remote Technical Support Specialist to provide exceptional support to customers and resolve technical issues.

Technical Support
IT Helpdesk
Troubleshooting
Diagnostic Skills
CA, USA
Full-time
Customer Service

Recharge

Technical Support Specialist - Remote

Recharge

2 days ago

Join Recharge as a Technical Support Specialist, providing exceptional support to ecommerce merchants while working remotely.

Technical Support
Customer Service
Problem Solving
HelpScout
Worldwide
Full-time
Customer Service
$64,000 - $67,500 USD/year
iCapital logo

Technical Support Specialist - Remote

iCapital

3 days ago

Join iCapital as a Technical Support Specialist to provide solutions for client technical issues and enhance user experience.

Technical Support
Problem-solving
Communication Skills
Ticketing Systems
Worldwide
Full-time
Customer Service
Upwind Security logo

Technical Support Specialist - Remote

Upwind Security

4 days ago

Join Upwind as a Technical Support Specialist to troubleshoot complex technical issues and ensure exceptional customer satisfaction.

Technical Support
Cloud Security
MySQL
Docker
USA
Full-time
Customer Service

C.T

Technical Support Specialist - Remote

CyberMedia Technologies

4 days ago

CTEC is seeking a Technical Support Specialist to provide technical support services for network infrastructure and desktop systems.

Technical Support
Network Infrastructure
Desktop Systems
Troubleshooting
USA
Full-time
DevOps / Sysadmin