Customer Support Specialist - French Speaking - Remote

Overview

As a Customer Support Specialist at Aircall, you will be the advocate for customers, helping them navigate the platform and providing technical solutions while working closely with a global support team.

In Short

• Be an advocate for customers and assist them with product education.
• Work closely with clients to solve and escalate their concerns.
• Collaborate with a global team of dedicated professionals.
• Opportunity for growth into various roles within the organization.
• Encouragement for continuous learning and development.
• Fluency in English and French is mandatory.
• Experience in SaaS B2B customer support is preferred.
• Familiarity with ticketing systems is required.
• Technical aptitude to explain concepts to customers.
• Strong time management and multitasking skills.

Requirements

• 1+ year of experience in a SaaS B2B customer support role.
• Fluency in English and French.
• Excellent written and verbal communication skills.
• Understanding of CRM systems.
• Ability to troubleshoot complex inquiries.
• Empathy and strong customer service skills.
• Ability to work in a multilingual remote environment.
• Curiosity to learn and grow.
• Strong prioritization skills.
• Technical aptitude for understanding and explaining concepts.

Benefits

• Work in a fast-paced, team-driven environment.
• Opportunity to learn from industry professionals.
• Support for career development and growth.
• Collaborative and transparent work culture.
• Access to learning opportunities.