Senior Infrastructure Engineer - Observability - Remote

Overview

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

In Short

• Join a fast-paced, ambitious company focused on AI innovation.
• Own and evolve Aircall’s monitoring, alerting, and observability stack.
• Collaborate with engineering teams to enhance system reliability and performance.
• Develop observability best practices and standards.
• Automate monitoring setup through Infrastructure-as-Code.
• Improve alerting mechanisms for proactive incident response.
• Train product teams on observability tools and practices.
• Evaluate and integrate advanced observability tools.
• Work in a culture that values customer obsession and continuous learning.
• Make a visible impact in a product-driven environment.

Requirements

• 3-5 years of experience in observability within SRE, DevOps, or platform engineering.
• Strong hands-on experience with Datadog.
• Proficiency with Terraform or other Infrastructure-as-Code tools.
• Solid understanding of Kubernetes and cloud infrastructure.
• Familiarity with distributed tracing and OpenTelemetry.
• Strong scripting skills (Python, Bash, or similar).
• Experience managing SLIs/SLOs.
• Excellent collaboration and communication skills.

Benefits

• Opportunity to work with cutting-edge AI technologies.
• Collaborative and inclusive work environment.
• Fast-paced career growth opportunities.
• Support for continuous learning and development.
• Impactful work that contributes to company growth.