Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Aircall, you will work closely with customers to address their questions and concerns, directly impacting their operational efficiency.

In Short

• Join a unicorn AI-powered customer communications platform.
• Work remotely from USA.
• Collaborate with a global support team.
• Engage with customers to solve issues and provide advice.
• Work hours: Monday - Friday, 9-6 PM EST.
• Contribute to continuous improvement through feedback.
• Emphasize customer obsession and teamwork.
• Experience in SaaS B2B customer support is a plus.
• Exhibit strong communication skills and technical aptitude.
• Ability to work in a multilingual remote environment.

Requirements

• Experience in a SaaS B2B customer support role is a plus.
• Excellent written and verbal communication skills.
• Technical aptitude for investigating issues.
• Strong curiosity and empathy to enhance customer experience.
• Ability to multi-task across different tools and platforms.
• Willingness to collaborate with international teams.

Benefits

• Work in a fast-paced, innovative environment.
• Opportunity for career growth and learning.
• Be part of a company that values open collaboration.
• Make visible impact on customer satisfaction.