Customer Support Specialist - Remote

Overview

The Customer Support Specialist role at Brighterly is a key position that involves interacting with clients to resolve issues and enhance their learning experience.

In Short

• Engage with clients and tutors via live chat to address inquiries.
• Process tickets and seek solutions for client requests.
• Make proactive calls to clients to resolve issues.
• Match clients with relevant tutors based on their needs.
• Work in a flexible schedule with morning, evening, and night shifts.
• Join a team of 30 agents divided into two teams with team leads.
• Opportunity for rapid learning and growth within a strong expert team.
• Contribute to improving children's education.
• Participate in a charitable foundation aimed at supporting Ukraine.
• Access to training, courses, and conferences for professional development.

Requirements

• Experience in customer support or willingness to transition into IT.
• Advanced English communication skills for chats and calls.
• Ability to multitask and adapt quickly.
• Attention to detail.
• Experience with CRM and omnichannel systems is a plus.

Benefits

• Work with a strong team of professionals.
• Flexible working hours tailored to your lifestyle.
• Medical insurance and corporate doctor.
• Opportunity to make a positive impact on education.
• Support from infrastructure teams for various business needs.