Customer Support Specialist - Remote

Posted Yesterday

Customer Service

Part Time

Worldwide

25USD/hour

Overview

Cluely is seeking a Customer Support Specialist who thrives in a fast-paced startup environment and wants to play a meaningful role in shaping product direction through direct customer interaction.

In Short

Manage customer support inbox through Intercom
Achieve inbox zero each day by resolving customer issues
Process refunds through Stripe
Escalate technical issues to engineering team via Slack
Share customer insights for product improvements
Work independently and reliably
Communicate empathetically with customers
Possess a problem-solving mindset
Utilize customer support tools effectively
Be part of a growing startup environment

Requirements

Genuine passion for the startup ecosystem
Clear, empathetic written communication skills
Ability to quickly assess situations
Confidence using customer support tools
Consistency in showing up for scheduled shifts
Natural inclination to advocate for customer needs
Ability to work autonomously

Benefits

Opportunity to influence product direction
Flexible part-time hours
Work in a fast-paced startup environment
Remote work flexibility

Cluely

Cluely is an innovative startup focused on enhancing customer experiences through direct interaction and support. The company values the role of customer feedback in shaping its product offerings, making it a dynamic environment where employees can significantly influence the direction of the business. Cluely operates remotely, fostering a flexible work culture that emphasizes responsiveness and problem-solving in customer service. With a commitment to maintaining high standards of care, Cluely seeks individuals who are passionate about startups and eager to contribute to a growing company.

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