Customer Support Specialist - Remote

Overview

The Customer Support Specialist at TENEX.AI will play a pivotal role in ensuring customers achieve their security goals and derive maximum value from our platform and services, acting as a trusted advisor and primary advocate for customer success.

In Short

• Act as a trusted advisor to customers for TENEX’s MDR platform.
• Own customer relationships post-sale to drive engagement and retention.
• Develop and execute customer success plans for onboarding and adoption.
• Provide feedback to internal teams to improve products and services.
• Conduct regular business reviews with customers for security assessments.
• Identify risks and implement strategies to ensure high customer satisfaction.
• Collaborate with Sales, Product, Engineering, and Security Operations teams.
• Educate customers on best practices and new features.
• Track and analyze customer usage data for trends and improvements.
• Facilitate contract renewals and support expansion efforts.

Requirements

• 1+ years in Customer Success, Account Management, or related role.
• Understanding of cybersecurity principles and threat detection.
• Familiarity with SIEM, EDR, SOAR, or security technologies is a plus.
• Proven ability to manage customer relationships and drive satisfaction.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Highly organized with strong project management capabilities.
• Ability to work independently and collaboratively.
• Passion for helping customers succeed.
• Bachelor’s degree in Cybersecurity, Computer Science, Business, or related field.

Benefits

• Work with cutting-edge AI-driven cybersecurity technologies.
• Collaborate with a talented and innovative team.
• Competitive salary and benefits package.
• Culture of growth and development with learning opportunities.