Customer Support Specialist - Remote

Overview

At Practice Better, we believe practitioners and their clients deserve better. We’re changing how health and wellness practitioners work by building a modern EHR designed to support their clients' health and their practice.

In Short

• Support customers as they use the Practice Better platform.
• Act as a problem-solver and troubleshoot customer issues.
• Guide and train customers on platform features.
• Build deep product knowledge and share it with customers.
• Contribute to support resources like help articles.
• Collect customer feedback and share insights with the development team.
• Meet personal and team goals while ensuring customer satisfaction.

Requirements

• Completion of a post-secondary certificate or degree.
• 2-4 years of experience as a Customer Support Specialist.
• Excellent written and verbal communication skills in English.
• Experience in a SaaS customer support role is a strong asset.
• Experience in the health and wellness industry is a bonus.
• Tech-savvy and comfortable learning new tools.

Benefits

• Unlimited Vacation.
• Generous health benefits plan starting from Day 1.
• RRSP / 401K matching program for retirement savings.
• Home Office Allowance of $500/year.
• Health & Wellness Allowance of $750/year.
• Learning & Development Allowance of $1,000/year.
• Access to personalized family-building support.
• Access to digital mental health services.
• Fully Remote work option.
• Events & Free Lunches for team bonding.