Customer Support Specialist - Remote

Overview

We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression.

In Short

• Manage customer inquiries via tickets and live chat, providing accurate and timely assistance.
• Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
• Update and maintain the Knowledge Center to help customers find information easily.
• Collaborate with internal teams to share customer insights and suggest process improvements.
• Identify recurring issues and contribute ideas to improve efficiency and user experience.

Requirements

• Excellent communication skills.
• Ability to work in a dynamic environment.
• Empathy in customer interactions.
• Strong problem-solving skills.
• Experience in customer support is a plus.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative and innovative work environment.
• Focus on improving customer experiences.