Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Trupanion, you will provide thoughtful and responsive support to pet owners, assisting them via phone, chat, and email while embodying the company values.

In Short

• Full-time position requiring 8-hour shifts, 5 days a week.
• Remote position open to candidates anywhere in the US.
• Manage high call volumes and de-escalate difficult situations.
• Utilize multiple systems to ensure a seamless customer experience.
• Document customer interactions in the CRM system.
• Engage in regular video calls to connect with the team.
• Must have weekend availability.
• Compensation is $21/hour with potential performance bonuses.
• Comprehensive benefits including medical, dental, and vision.
• Open and pet-friendly work environment.

Requirements

• 2+ years of experience in a high-volume call center or customer service role.
• Strong written and verbal communication skills.
• Ability to handle complaints with empathy.
• Proficient in using CRM systems.
• Experience working remotely with a reliable wired internet connection.

Benefits

• Full medical, dental, and vision benefits at no cost to the employee.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years of employment.
• Free medical health insurance for your pet.
• Paid time off to volunteer at nonprofit organizations.