Customer Support Specialist - Remote

Overview

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support.

In Short

• Responding to customer inquiries via phone, email, and/or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up to date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

• Strong communication skills
• Ability to troubleshoot and solve problems
• Experience in customer service
• Detail-oriented with record keeping
• Team player with collaboration skills

Benefits

• Opportunities for professional growth
• Supportive team environment
• Flexible working hours