Customer Support Specialist - Remote

Overview

Packard Culligan Water is looking for a friendly, organized, and customer-obsessed Customer Support Specialist to help keep things running smoothly across our dealership locations. No two days are the same! You might be solving customer issues, jumping in to support a busy team, or helping roll out a new process. If you thrive in a fast-paced environment, love variety, and enjoy making a real impact every day, we’d we’d like to hear from you!

In Short

• Respond to customer inquiries via phone, email, or in person with professionalism and urgency.
• Resolve customer issues promptly, ensuring satisfaction and alignment with company policies.
• Accurately document customer interactions and maintain data integrity across systems.
• Schedule deliveries, installations, and service calls with efficiency and attention to customer needs.
• Collaborate with internal teams and dealership staff to ensure seamless service delivery.
• Support the maintenance and enhancement of our customer service programs by collaborating with dealerships to drive continuous customer feedback improvements.
• Provide day-to-day operational support to dealership locations, including assistance with billing, inventory, accounts payable, and general office functions.
• Participate in onboarding and training of new employees at dealership locations.
• Support accurate and timely billing processes.
• Assist in implementing new procedures and tools across locations to improve efficiency and consistency.

Requirements

• 1–3 years of customer service or operations support experience, preferably in a multi-location or dealership environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and adapt in a fast-paced, dynamic environment.
• Proficiency with computer systems and customer service software.
• Willingness to travel occasionally to support company locations.

Benefits

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401k with employer match.
• Collaborative and innovative work environment.