Customer Support Specialist - Remote

Overview

Trupanion is looking for a Customer Support Specialist to provide thoughtful and responsive support to pet owners, helping them understand the value of pet insurance.

In Short

• Provide exceptional customer service via phone, chat, and email.
• Manage high call volumes and de-escalate difficult situations.
• Utilize multiple systems to support customers effectively.
• Document interactions in the CRM system.
• Work full-time with shifts starting in the afternoon Pacific Time.
• Must have weekend availability.
• Remote position requiring a stable wired internet connection.
• Engage in regular video calls with the team.
• Meet productivity and quality targets.
• Foster a strong remote culture.

Requirements

• 2+ years of experience in a call center or customer service role.
• Strong empathy and communication skills.
• Ability to navigate multiple digital platforms.
• Experience with CRM systems.
• Reliable wired internet connection.
• Ability to work in a distraction-free home office.

Benefits

• Full medical, dental, and vision benefits at no cost.
• Four weeks of paid time off and nine paid float holidays.
• Five-week sabbatical after five years of employment.
• Free medical health insurance for your pet.
• Paid time off to volunteer.