Customer Support Specialist - Remote

Overview

Join Gcore, a leader in cloud and edge services, as a Customer Support Specialist where you'll provide first-line support and consultations about cutting-edge products and services.

In Short

• First-line support via chat, email, and phone
• Consultation on products like Cloud, Hosting, and AI
• Technical issue resolution and diagnostics
• 1+ year of Technical Support experience required
• Good networking knowledge (TCP/IP, DNS, etc.)
• Strong problem-solving and communication skills
• Flexible working hours with remote options
• Work from anywhere for up to 45 days per year
• Competitive salary and benefits package
• Team sports activities and language classes

Requirements

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address)
• Understanding of hardware/software diagnostics
• Fluent in English (B2 or higher)
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner and organized
• Responsible and polite
• Able to explain complex concepts simply
• Skilled at prioritizing tasks

Benefits

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options
• Private medical insurance
• 5 additional vacation days
• Additional fully paid sick leave days
• Allowance for significant life events
• Modern office space with free snacks
• Team sports activities
• Language classes