Customer Support Specialist - Remote

Overview

As a Tier 1 Customer Experience Associate at JAM+, you’ll be on the front lines of our customer journey, supporting customers across email, phone, and chat.

In Short

• Support customers through email, phone, and chat.
• Balance high-volume inquiries with high-touch service.
• Available for full-time or part-time shifts.
• Meet or exceed KPIs like Customer Satisfaction and Average Handle Time.
• Help customers navigate orders and account needs.
• Maintain accurate records of customer interactions.
• Collaborate with peers in a remote-first culture.
• Occasional weekend or holiday hours may be required.
• Contribute to continuous improvement through customer feedback.
• Embrace new tools and learn from data.

Requirements

• Strong communication skills.
• Ability to handle high-volume inquiries.
• Experience in customer support or related field.
• Familiarity with ecommerce environments.
• Ability to work flexible hours.
• Problem-solving skills.
• Team collaboration skills.
• Empathy and patience in customer interactions.
• Comfort with using technology for communication.
• Willingness to learn and adapt.

Benefits

• Flexible work hours.
• Remote working environment.
• Opportunities for professional growth.
• Supportive team culture.
• Engagement in a fast-paced, high-growth company.