Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Aircall, you will play a crucial role in assisting customers with their inquiries, ensuring they can effectively utilize the platform to run their teams efficiently.

In Short

• Work closely with customers to resolve their questions and concerns.
• Impact customer efficiency through effective communication.
• Collaborate with a global support team.
• Work Monday to Friday, 9-6 PM EST.
• Seek to improve team processes through feedback.
• Manage time effectively and prioritize workload.
• Embrace challenges and open to change.
• Utilize multiple tools and platforms for support.
• Exhibit curiosity and empathy in customer interactions.
• Experience in SaaS B2B support is a plus.

Requirements

• Experience in a SaaS B2B customer support role is a plus.
• Excellent written and verbal communication skills.
• Technical aptitude.
• Strong curiosity for investigating issues.
• Empathy to build positive customer experiences.
• Ability to multi-task across different tools and platforms.
• Willingness to work with multiple teams in a remote environment.

Benefits

• Join a global team of over 600 professionals.
• Work in a fast-paced, team-driven environment.
• Engage in continuous learning and improvement.
• Impact customer success and satisfaction.
• Be part of a company transforming customer communications.