Customer Support Specialist - Remote

Overview

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

In Short

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions
• Update our internal databases with information about technical issues
• Monitor customer complaints on social media
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements

• Excellent communication skills
• Familiarity with help desk software
• Ability to earn clients’ trust
• Problem-solving skills
• Experience in customer support
• Ability to work in a team
• Attention to detail
• Ability to handle multiple tasks
• Willingness to learn
• Experience in training or mentoring is a plus

Benefits

• Competitive salary
• Opportunities for professional growth
• Supportive team environment
• Flexible working hours
• Access to training resources
• Health and wellness programs
• Work-life balance initiatives
• Company events and outings
• Employee discounts
• Remote work options available