Customer Support Specialist - Remote

Overview

The Customer Support Specialist at DroneSense will ensure best-in-class service for customers, aiding them in their public safety missions through effective support and collaboration.

In Short

• Respond to customer support requests via ticket and phone.
• Accountable for driving key metrics related to service quality.
• Contribute to the knowledge base and support resources.
• Collaborate with internal teams to resolve customer challenges.
• Identify opportunities to provide best practices to customers.
• Document conversations and flag warning areas.
• Complete FAA Part 107 Certification within 90 days.
• Work in a remote environment while collaborating with peers.
• Up to 10% travel expected.
• Maintain a help-first attitude.

Requirements

• 2+ years as a Customer Support Specialist in SaaS.
• Prior experience with UAS is preferred.
• Excellent problem-solving skills.
• Experience with tools like Excel, Hubspot, Zendesk, Five9s, Slack.
• Proven track record in a fast-paced environment.
• Ability to analyze problems strategically.
• Strong influencer skills.

Benefits

• Opportunity to work with innovative public safety technology.
• Collaborative and diverse team culture.
• Chance to contribute to community safety solutions.
• Professional growth and development opportunities.
• Flexible work environment.