Customer Support Specialist - Remote

Overview

Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. Among our clients are such companies as SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent, and many others. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.

Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across North America, offering our signature glass products and services to diverse markets.

We are looking for a proactive Customer Support Specialist (lead qualification) to join our team. This role is essential in establishing initial contact with potential clients, assessing their needs, and directing them to the appropriate sales team members. If you enjoy engaging with people, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!

In Short

• Conduct initial contact and respond to incoming inquiries from potential customers.
• Qualify leads by assessing customer needs, project requirements, and budget.
• Provide basic product information and initial consultation to prospects.
• Route qualified leads to the appropriate sales representatives.
• Maintain accurate records of customer interactions in HubSpot.
• Communicate effectively with both B2B and B2C clients via phone, email, and chat.
• Ensure a positive customer experience by providing timely and professional responses.

Requirements

• Excellent communication skills.
• Proactive and customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Experience with customer support tools, preferably HubSpot.

Benefits

• Work remotely from anywhere in the world.
• Full-time employment with a fixed schedule.
• Opportunity to work with prestigious clients.