Customer Support Specialist - Remote

Overview

A Customer Support Specialist at Velora will provide expert support to nonprofit organizations using the Raisely fundraising platform, ensuring they can effectively launch and manage their campaigns.

In Short

• Provide support to customers via email channels.
• Assist charities in setting up fundraising campaigns.
• Troubleshoot issues and improve campaign designs using CSS.
• Contribute to documentation for user guidance.
• Gather customer feedback for product improvements.
• Collaborate with engineering on new features.
• Participate in team bonding activities.
• Take part in virtual meetings and coffee catch-ups.
• Review campaigns for quality before launch.
• Engage in brainstorming sessions to enhance customer experience.

Requirements

• Strong communication skills.
• Experience in customer support or success roles.
• Understanding of fundraising and nonprofit operations.
• Ability to troubleshoot technical issues.
• Familiarity with CSS for design tweaks.
• Proactive and collaborative mindset.
• Ability to work in a remote team environment.
• Passion for empowering nonprofits.
• Willingness to engage with customers directly.
• Experience in creating documentation and guides.

Benefits

• Work with a mission-driven team.
• Opportunity to contribute to impactful projects.
• Flexible remote working environment.
• Engaging team activities and bonding events.
• Professional development opportunities.
• Supportive work culture focused on collaboration.
• Access to a network of nonprofit professionals.
• Chance to influence product development.
• Work-life balance with a full-time schedule.
• Be part of a growing company in the nonprofit sector.