Customer Support Specialist - Remote

Posted 6 weeks ago

Customer Service

Contract

USA

$50,000 - $60,000/year

Overview

The Customer Support Specialist at Pickaxe will assist users with subscription issues, account changes, product-related questions, and bug reports while providing support on the community forum.

In Short

Manage information email inbox for user assistance.
Provide user support on community forum.
Meet regularly with the team to discuss platform changes.
Assist users with bug reports and inquiries.
Work closely with engineers for technical issues.
Background in tech or IT required.
Strong writing and communication skills necessary.
Familiarity with LLMs preferred.
Excited about assisting others and flexible with hours.
Opportunity for salary increase based on performance.

Requirements

Degree in Computer Science or related field preferred.
Experience in customer support or IT roles.
Strong problem-solving skills.
Ability to communicate effectively with users.
Familiarity with the Pickaxe platform is a plus.

Benefits

Contract position with competitive salary.
Opportunity for salary increase.
Potential employment benefits based on performance.
Work in a dynamic startup environment.
Collaborate with a dedicated team.

Pickaxe

Pickaxe is a no-code platform designed to empower non-technical users by enabling them to leverage AI for their projects and businesses. The platform allows users to create AI tools, such as chatbots or forms, that can be enhanced with various resources including documents, websites, videos, and API endpoints. With a rapidly growing user base, thousands of individuals interact with Pickaxe daily, making it a dynamic and innovative startup focused on simplifying AI integration for everyone.

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