Customer Support Specialist - Remote

Overview

We are looking for a tech-savvy Customer Support Specialist with strong relationship-building skills that is looking to help customers succeed, as you will play a major part in supporting our rapidly growing customer base.

In Short

• Maintain and enhance customer satisfaction by providing ongoing proactive support throughout the customer life cycle
• Proactively identify opportunities to improve customer engagement
• Work with the product and engineering teams to gather customer feedback and identify areas for product functionality
• Provide timely resolution of product-related customer support issues
• Manage daily account communication regarding the status of open support requests
• Work within the Customer Success team to enhance existing and future customer support resources
• Serve as a brand ambassador in all customer interactions

Requirements

• 1+ years in a customer-facing role (Support, Customer Success or Business Development)
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Ability to present, communicate, and work effectively with other internal teams
• Outstanding probing and listening skills
• Ability to adapt and work efficiently in a rapidly changing dynamic team environment
• SaaS support experience and/or legal experience desired

Benefits

• Full compliance with Colombian social security (health, pension, and risk coverage)
• Rewards for referring great candidates to the 8Team
• Paid Sick Leave covered from day one
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Maternity and paternity leave in line with Colombian law
• Paid time off for all official Colombian public holidays