Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot’s tools.

In Short

• Communicate with customers via live chat, phone, and email.
• Apply structured troubleshooting to test and investigate technical queries.
• Identify and diagnose software issues.
• Leverage internal resources for continuous learning.
• Use business acumen to identify opportunities for growth.
• Deliver tailored solutions to maximize long-term value.
• Collaborate with cross-functional teams.
• Showcase HubSpot’s HEART values in customer interactions.

Requirements

• Fluency in English.
• Growth mindset and motivation to learn.
• Strong communication skills and problem-solving ability.
• Performance-oriented with high-quality service delivery.
• Thrive in a dynamic and collaborative environment.
• Eager to receive coaching and feedback.
• Ability to utilize documented knowledge and emerging technologies.
• Interest in building technical knowledge about products.

Benefits

• Choice of Remote, Office, or Flex work style.
• Structured new hire training and onboarding.
• Employee Stock Purchase Plan.
• Education allowance up to USD $5,000 annually.
• Private health insurance allowance.
• Free eBooks library and continuous learning support.
• Annual fitness reimbursement.
• Five-year sabbatical – a paid 4-week leave.
• Generous caregiver leave.